Customer Case Studies

A “Smart” Move: How Intellihub and Droppoint Powered Up Field Service Operations

Intellihub partnered with Droppoint to boost inventory visibility, improve scanning by 10%, cut depot stock by 30%, & add 2-3 extra jobs per tech weekly - Find out how.

An enduring partnership between Droppoint and Konica Minolta

As a print production and technology company, Konica Minolta services a huge range of machines with business-critical SLAs across Australia. Konica Minolta is one of Droppoints earliest service adopters, having worked with Droppoint to support them since the early 2000's.

Tennant Co. keeping field services clean with Droppoint

Ever wondered what onboarding is like with Droppoint? We sat down with one of our newer clients, Tennant Company Australia to find out exactly how easy it was to start using Droppoint.

Optimising field service operations for Ricoh

As a world leader in workplace technology with a national client network, Ricoh needed an intelligent and agile field service management solution to perform at their best.

How Linde boosted performance and optimised costs with Droppoint

Furthermore, the accuracy and honesty provided by Droppoint in their ongoing performance reports and operational insights has provided Linde total confidence that they are a partner dedicated to optimising Linde’s performance, resolving problems at speed and unlocking new opportunities.

How Droppoint helped Lenovo Infrastructure Solutions Group to increase customer satisfaction and meet difficult SLAs

Working with Droppoint has been a great experience, The team has always delivered on the requirements we give them. They come back with solutions that just work. I think that’s because they have more flexibility as a boutique business. This proved that they’re the right partners with reliable, secure, and cost-effective services.

TK Elevator, lifting field services experiences to new levels with Droppoint

”Droppoint has been great for the business - it’s given us a lot more efficiency and autonomy in relation to collecting our parts. When we do have a challenge - Droppoint is there to support us and provide solutions, rather than extra problems which we have had with other logistics companies.”

How Pre - 8 am delivery improved customer satisfaction for CDK Stone

You pay a premium for a good service, and it's a good service. Having machines down costs us a lot more than having Droppoint manage the parts delivery for us, so it's a very worthwhile service. Droppoint has filled an important gap and it runs very smoothly.