Click through the steps below to walk through the process.
This first meeting is about discovering your specific business requirements, what your current issues or pain points are to make sure that we can help support you in improving you field logistics
We map out your current logistics process for your field service team and then we create a protoype model of how that could be improved or effeciencies found utilising Droppoint Services.
We develop a a business case defining why Droppoint is the right option. We'll guide you through our proposed solution. This allows you to discuss Droppoint internally and build a case within your business.
We provide our detailed proposal and implementation plan in line with the goals and objectives of the organisation. Once you accept the proposed solution, we move on to kicking off the project.
With 500 locations in our PUDO network, we get necessary parts to your team, wherever they are, when they need them. With Droppoint you’ll save time, increase productivity and first time fix rates, helping keep your team and your customers always on.
Designed specifically to improve up time and field services teams productivity our managed services solution helps your team to reduce emissions, reduce time on the road and increase technician productivity.
You enjoy 98% delivery reliability and no questions on whether you can meet your SLAs with customers.
We track and manage your deliveries and parts for you, all supported by our Material Orchestration System, so when escalations need to happen we manage the process to keep your important parts on track and on time for delivery to your team out in the field.
With our Material Orchestration System, we make pick, pack and dispatch simple. Create your manifests, select your recipient and all the work is done for you with our simple automations.
We find the nearest delivery site to the technician and we make creating and dispatching jobs simple. All recorded and managed within MOS.
Find out more about how Material Orchestration can save you time and money. and get your parts to your team faster, and more cost effectively.
Droppoint is designed to increase technician productivity and make technicians lives easier by delivering necessary parts directly to field service technician locations pre-9:00 am.
Our managed logistics services is specifically designed to meet the needs of field technicians and engineers. We guarantee we’ll find the fastest way to get the parts you need out to the field so you’re not waiting around to do your job. No more back and forth to National Distribution Centres.
And with our MOS app designed to meet technicians needs, you have everything in the palm of your hand.
As a print production and technology company, Konica Minolta services a huge range of machines with business-critical SLAs across Australia. Konica Minolta is one of Droppoint's earliest adopters.
Ever wondered what onboarding is like with Droppoint? We sat down with one of our newer clients, Tennant Company Australia to find out exactly how easy it was to start using Droppoint.
Find out how Droppoint worked closely with the Ricoh team to incorporate robust solutions that streamlined operations, increased productivity and helped deliver an estimated $2.7M in savings.
Droppoint is a managed services provider for Field Services Logistics. We offer a range of services from forward stocking locations and sheds, to parts management and logistics, making sure your field services team gets the right part to the right place at the right time to meet your SLAs.
The Droppoint Pick up drop off (PUDO) network has over 500 locations across Australia and New Zealand, meaning we can organise in night delivery into our Droppoint network so your parts arrive where your technicians can easily collect them before the start of the working day. And with our MOS software solution, you get notified every step of the way, so you always know where your parts and components are.
Droppoint is a managed service provider, meaning we partner with best in class carrier partners and storage providers to create custom and bespoke logistics solutions to suite the needs of your field service teams.
This includes storage facilities and management, our in night, pre-9 am next day delivery option, in night road and plane freight options that mean you know your parts will arrive to meet your client SLAs
Our bespoke field service logistics packages allows us to tailor our services to meet your business operational needs. And becuase we are not limited on carrier options, we can help you get the best value using a range of suppliers for your business.
To find out more about about our field service logistics solutions, book a call with our team.
Using our Droppoint Network and In night delivery option means your technicians will receive necessary parts to do their jobs right next to their location either at site, or close to home before they start the working day.
This saves on costly travel time back and forth either to the National Distribution Centre, Warehouse or Shed locations to collect parts, and as your parts are available for collection 24/7 at our Droppoint locations, there's no wasted time reorganising missed deliveries or looking for lost parcels meaning your team is more productive.
We save our customer on average 100's of hours in drive time and we help increase first time fix rate, by making sure your parts are exactly where they need to be to get the job done.
Using our Material Orchestration System (MOS) your technicians will get live updates and parcel tracking and direct access to our service team. Using MOS we can also recommend the best service and carrier to get the parts you need to where you need them based on your requirements, whether that be driven by urgency, freight size or cost.
We follow up with carriers and trace your parcels for you, and provide regular updates on any changes to delivery schedules based on carrier needs. Our service team are available to escalate parcel requirements to from 6:30am until 6:00pm Monday to Friday.
Yes, if your business mostly does freight transport for point to point delivery, using our Material Orchestration System and creating your manifests and consignments through our software means we can still provide oversight of your parcels even if you have a preferred carrier.
We take on the management of that carrier partnership and any requirements for escalation. So you can get on with the job at hand rather than spending time and money looking for where your freight is up to, you'll have immediate visiblity through our software of your delivery.