Privacy Policy

This Privacy Policy (Policy) describes how Droppoint Australia Pty Limited ACN 101 688 126 (“we“, ”our” or “us“) collects, handles and protects the privacy of your personal information.

We are an established field service solutions business operating in a  range of industries such as print, construction, materials handling,  healthcare, telecommunications etc. We provide fully integrated software that provides automated material/equipment delivery to the field via  “droppoints”, supply chain visibility, service technician logistics and  inventory management.

We are committed to protecting your privacy  and understand the importance of protecting your personal information.  This Policy outlines the types of personal information that we usually  collect, the purposes for which we collect it, to whom we disclose it,  how we hold and keep it secure and your rights in relation to your  personal information, including how to complain and how we deal with  complaints.

We will handle your personal information in accordance with this Policy, legislation including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).In addition to the Privacy Act, if you are located in the European Union (EU) (including the European Economic Area (EEA)), the section ‘European residents’ below provides further information  about our processing of your personal information we collect and your  additional data subject rights in relation to the processing of your  personal information (or personal data) under the General Data  Protection Regulation (2016/679) (GDPR) by us.

In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not and  whether recorded in a material form or not. It does not include  information that is de-identified (anonymous data).This Policy does not apply to the personal information of our employees.We may change this Policy from time to time, and publish the amended Privacy Policy directly onto our website, accessible at: https://droppoint.com.au/privacy

In the course of offering our services, we may collect and hold  personal information of different individuals who interact with us  including:

• our customers’ staff (eg. employees of companies to whom we offer services);
• our service technicians’ customers (eg. service technicians we offer services too directly);
• service technicians or other third party contractors who do work for our customers;our contractors’ staff (eg. staff of the logistic and transport companies we contract);
• people making inquiries about our products or services;
• andany other individual who uses, or is involved in, our automated software programs, or uses our website or Apps.

The types of personal information we collect about you depends on the dealings you have with us, and may include:

• name;
• date of birth;
• gender;
• address;
• email address;
• phone number;
• employment details (eg. the company your work for, work areas)
• your qualifications or trade profession;
• credit card (or other billing information); and
• your location.

Where possible and lawful, you may interact with us anonymously or  using a pseudonym. For example, if you contact us with a general  question, we will not record your name unless we need it to adequately  handle your question.

However, for many of our functions and  activities we usually need your name, contact information and other  details to enable us to provide our services or products to you.

We may collect personal information from or about you in different ways, including:

• when you choose to interact with us by phone, teleconference, email, on our website or face-to-face;
• when you request our services (ie. a quote);
• when you use our products or services;
• directly from our customers (eg. if you are a service technician employed or  contracted by one of our customers, or a you supply services to our  customers in a way that is integrated with our service); and
• when you provide us services as a contractor.

We may collect personal informationWhen you visit our website, we may also use ‘cookies’ or  other similar tracking technologies that help us track your website  usage and remember your preferences. Cookies are small files that store  information on your computer, mobile phone or other device. They enable  the entity that put the cookie on your device to recognise you across  different websites, services, devices and/or browsing sessions. You can  disable cookies through your internet browser but our website may not  work as intended for you if you do so. from or about you in different ways, including:

Whilst we do not use  browsing information to identify you personally, we may record certain  information about your use of our website, such as which pages you  visit, the time and date of your visit, search engine referrals and the  internet protocol address assigned to your computer. Our web pages may  contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information,  they are simply a tool we use to analyse which web pages are viewed, in  an aggregate number.

We collect your personal information for the following purposes:

• to provide our services and for the general management and conduct of our  business, including but not limited to the automated material/equipment  delivery to the field via ‘droppoints’, supply chain visibility, service technician logistics, and inventory management;
• to improve the delivery of our services;
• to improve our customers efficiency and field service profitability;
• to process payments;
• to respond to complaints, inquiries or requests; or
• to comply with our legal obligations.

We may also use personal information for related purposes that would be reasonably expected by you.

In the course of providing our products and services to you, we may disclose your personal information to the following:

• our staff;
• our vendors, suppliers or partners (if required);
• our contractors (if required)

The people to whom we disclose your personal information may be located  outside of Australia. It is not practicable to identify the countries in which recipients are likely to be located.

In the course of providing our products and services to you, we may disclose your personal information to the following:We may use your personal information to identify a product or service that you may be interested in or to contact you about these products or services. We may, with your consent, use the personal information we  have collected about you to contact you from time to time whether by  [email, telephone or SMS] to tell you about new products or services and special offers that we believe may be of interest to you.

We will always give you the opportunity to opt out of receiving any future  direct marketing communications, and you can withdraw your consent to  receiving direct marketing communications from us at any time by  unsubscribing from the mailing list by contact us on the details set out below.

We store your personal information in hard copy and electronically.   Electronic information is stored by a third party cloud storage  provider, on servers located in Australia and overseas.  It is not  practicable to identify the countries in which cloud storage servers are located.

We take all reasonable and appropriate steps (including organisational and technological measures) to protect your personal  information from misuse, interference and loss, as well as unauthorised  access, modification or disclosure.

We only keep your personal  information for as long as it is required for the purpose for which it  was collected or as otherwise required by applicable laws. If we no  longer need to hold your personal information for any reason or we are  no longer required by law to keep it, we will take reasonable steps to  de-identify or destroy that information. These steps may vary depending  on the nature of the information, the way it was collected and how it  was stored.

We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete. You may request access to, or correction of, the personal information we hold about you at any time  by contacting us on the details below.  We may need to verify your  identity during this process. Subject to any applicable exceptions or  requirements, we will provide you with access the personal information  you request within a reasonable period of time and usually within [28]  days. If we decide to refuse your request we will tell you why in  writing and how to complain.

You can make a complaint in writing using the contact details:

Attention: Complaints Officer

Email: complaints@droppoint.com.au

We may need to verify your identity during this process.  We will respond  to you within a reasonable period of time and usually within [28] days  to acknowledge your complaint and inform you of the next steps we will  take in dealing with your complaint.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC):

Online: www.oaic.gov.au/privacy

Phone: 1300 363 992

Email: enquiries@oaic.gov.au