PUDO or pick-up drop-off networks allow delivery of urgent parts into locations easily accessible by field service teams, either close to job sites or home. With 24-hour accessibility, and secure storage, PUDO can help deliver faster parts out into the field toget your field service teams the parts they need before they start the working day.
What is PUDO?
PUDO stands for Pick Up Drop Off and refers to a network of locations designed to make it convenient for the pick up and drop off of packages.PUDO locations are easy and convenient, often with extended trading hours, like petrol stations or convenience stores.
Business to Business PUDO or B2B PUDO is the inclusion of aPUDO strategy in your B2B Logistics planning and can include custom designated locations like sheds or storage locations to provide control of the retrieval process and secure delivery of required materials and parts.
Droppoint has spent 20 years developing a best-in-class PUDO network specifically designed with Field Service teams in mind. It’s designed for businesses to utilise and access parts fast efficiently and securely without having to go to national distribution points or find urgent parts delivered to sites with complex processes. PUDO delivers parts directly to where technicians or engineers need them and provide 24/7 access for collection. We offer close to 500 locations across Australia and New Zealand and specialise in managing parts delivery into our PUDO network pre-8am the next business day.
Utilising B2B PUDO
Utilising B2B PUDO means improving your parts inventory management and efficiency. By consolidating deliveries and pick up, as well as making efficiencies in parts collections, you’ll see productivity improvements and cost savings in your logistics management processes and you’ll have better visibility on in field inventory with clear tracking of orders through to consumption.
B2B PUDO allows you to schedule more jobs and improve first time fix rate, as you’ll have the right part, in the right place at the right time.
Building Efficiencies into your Logistics
B2B PUDO enhances efficiency and flexibility of your logistics network, supported by a managed service, and maintained for you. It’s a no hassle solution to getting the parts or consumables where you need them, into the field.
Field Service teams need to be able to meet strict SLA’s for customers. PUDO networks offer a fast and efficient way for field service teams to pick up or drop off equipment, supplies or parts they need to complete jobs.A PUDO location avoids unnecessary waiting for deliveries at a specific location or coordinating with a third party for delivery timelines. With a pre-8am delivery the parts you need are delivered where you need them, before the working day.
Increased Accessibility
With locations across Australia and New Zealand, spanning metro and regional, PUDO not only adds efficiency to the network, it adds accessibility for your field service technicians and engineers, no matter wherein the country they’re located. This means your remote teams or teams who travel larger distances, or have obstacles like traffic, can easily access equipment, parts and consumables close to job sites or their homes. Wherever is most convenient for the individual technician or engineer.
Reduced Costs
The integration of a PUDO network in your logistics process can help to reduce costs for field service teams, particularly by reducing costs associated with transportation and delivery. PUDO reduces downtime associated with missed deliveries or waiting times associated with traditional last mile solutions. With reduced downtime your immediately seeing the benefit of reduced costs.
Improved Customer Service
With your field service teams able to access and obtain necessary parts, equipment or consumable supplies they need to complete their work, you’re going to see better SLA adherence and reduced delays and down time for often critical infrastructure quickly and efficiently.
This means you see improved customer experience with faster fixes and better service. We saw dramatic customer service results in our work with Lenovo– read the case study here.
Sustainability
PUDO networks also support companies reduce their C02emissions. By consolidating deliveries and putting parts near your field service teams, your reducing drive time and transportation related C02 emissions.This can be significant when rolled out across a large national field service team with high travel requirements and can support companies improve overall emissions reduction targets.
To work out how much C02 reductions you could drive, and whether Droppoint can deliver cost efficiencies for your business visit our savings calculator here.
