The world’s first and only solution of its kind
Comprising a SaaS platform supported by Droppoint’s national distribution/returns network, secure delivery solutions, and expert support. We maximise your field service logistics to improve economic and environmental outcomes and ensure customer satisfaction.
YOUR BUSINESS
Seamlessly connecting your people, materials and assets
Head Office
Warehouse
Field
Customers
Gain the visibility and control you need to ensure your field service logistics are operating at their peak. Our Materials Orchestration System™ delivers real-time insights across all points of the operational chain, reporting on costs, inventory, productivity and job status and empowering you to identify gaps and action issues quickly.
Have the control you need to get the right parts to the right technicians when and where they need to ensure the best outcomes for your customers. Our automated processes improve efficiency while detailed real-time insights and reporting on inventory levels, costs, job status, and completion rates ensures informed operational decisions.
Our mobile app is key to efficiency in the field. Underpinned by our Materials Orchestration System™, it ensures Technicians have instant access to the information they need and can live track parts from dispatch to their nearest Droppoint. Greater visibility and insight not only increases technician productivity, but it also improves customer service and satisfaction.
Boost your NPS and foster greater customer loyalty. We not only ensure your customers experience less equipment downtime and fewer delays, we also empower your team to provide a more comprehensive, informed and reliable customer service experience.
Head Office
Gain the visibility and control you need to ensure your field service logistics are operating at their peak. Our Materials Orchestration System™ delivers real-time insights across all points of the operational chain, reporting on costs, inventory, productivity and job status and empowering you to identify gaps and action issues quickly.
Warehouse
Have the control you need to get the right parts to the right technicians when and where they need to ensure the best outcomes for your customers. Our automated processes improve efficiency while detailed real-time insights and reporting on inventory levels, costs, job status, and completion rates ensures informed operational decisions.
Field
Our mobile app is key to efficiency in the field. Underpinned by our Materials Orchestration System™, it ensures Technicians have instant access to the information they need and can live track parts from dispatch to their nearest Droppoint. Greater visibility and insight not only increases technician productivity, but it also improves customer service and satisfaction.
Customers
Boost your NPS and foster greater customer loyalty. We not only ensure your customers experience less equipment downtime and fewer delays, we also empower your team to provide a more comprehensive, informed and reliable customer service experience.
OUR SERVICES
Redefining systems, logistics and inventory management
Materials Orchestration System™
Purpose-built by our logistics and technology experts, the MOS™ platform provides full visibility and control across all areas of field operations.
- Secure, cloud-based platform
- Full visibility and control of costs, jobs and people
- Integrates with your existing ERP system
- Customised to your business needs
National distribution network
Our national network of collection and return sites – our ‘Droppoints’ – is what makes our solution so unique. With thousands of convenient locations, materials can be delivered to the one that’s closest to your technician’s location, reducing time on the road, increasing productivity, speeding up completion rates and minimising the carbon footprint.
- Extensive national network
- Secure transaction of parts and materials
- Reduce drive time, storage expenses and inventory holding
- Self manage or connect to our on-demand courier
Efficient delivery and returns
Along with a fleet of Droppoint vehicles, we work in partnership with the world’s best transport companies to provide a range of reliable, cost-effective delivery options, including air, road, on-demand and nightly milk run services. By leveraging the sharing economy, we make the most of time, travel and resources and help to reduce your costs and environmental impact.
- Nationwide in-night, express parcel and standard delivery available
- Urgent material delivery in as little as two hours
- In-night distribution means materials are ready for pick-up the next morning
- Returns follow the same process but in reverse
Managed by our expert team
When we partner with you, you gain access to a team of leading experts in logistics, inventory management and systems management who ensure your workforce is always on.
- Responsive team committed to keeping your business moving
- Proactive, transparent and solutions-focussed
- Expert support across logistics, inventory and systems management
- Available online, by phone and in-person