Made for today’s field service organisation
Many moving parts, seamlessly connected and working together to maximise performance across your operations. Experience the power of material orchestration with Droppoint’s always on solution.
YOUR BUSINESS
Streamline and optimise from end-to-end
Real-time visibility and control
Manage inventory and services
Boost in-field productivity
Ensure customer satisfaction
The Materials Orchestration System™ is a secure, cloud-based platform that provides real-time insights across all points of the operational chain – from head office to warehouse to out in the field – reporting on costs, inventory, productivity, completion rates, and customer success. This means the right people in your team can access the information they need to keep things moving, identify gaps, and resolve issues quickly.
Detailed real-time insights and reporting on inventory levels, costs, job status, and completion rates ensures informed operational decisions, while automated reorder processes reduce excess stock and storage overheads. Droppoint’s unique in-field Inventory spaces and Transport offering allow materials to reach technicians in the field when and where it’s needed, improving efficiency, reducing drive time, and supporting high first-time fix rates.
Allow technicians to pick up and drop off the materials they need without having to drive back to the warehouse. Technicians can also track where their materials are in real-time, view jobs, and provide service event updates to ensure everyone has up-to-the-minute information. This visibility and connectivity not only increases technician productivity, but it also improves customer service.
Boost your NPS and foster greater customer loyalty. Our materials orchestration solution allows you to monitor, manage, and optimise service operations and ensure less equipment downtime, fewer delays, and efficient servicing that customers demand.
Real-time visibility and control
The Materials Orchestration System™ is a secure, cloud-based platform that provides real-time insights across all points of the operational chain – from head office to warehouse to out in the field – reporting on costs, inventory, productivity, completion rates, and customer success. This means the right people in your team can access the information they need to keep things moving, identify gaps, and resolve issues quickly.
Manage inventory and services
Detailed real-time insights and reporting on inventory levels, costs, job status, and completion rates ensures informed operational decisions, while automated reorder processes reduce excess stock and storage overheads. Droppoint’s unique in-field Inventory spaces and Transport offering allow materials to reach technicians in the field when and where it’s needed, improving efficiency, reducing drive time, and supporting high first-time fix rates.
Boost in-field productivity
Allow technicians to pick up and drop off the materials they need without having to drive back to the warehouse. Technicians can also track where their materials are in real-time, view jobs, and provide service event updates to ensure everyone has up-to-the-minute information. This visibility and connectivity not only increases technician productivity, but it also improves customer service.
Ensure customer satisfaction
Boost your NPS and foster greater customer loyalty. Our materials orchestration solution allows you to monitor, manage, and optimise service operations and ensure less equipment downtime, fewer delays, and efficient servicing that customers demand.
OUR SOLUTION
An integrated solution for streamlined field service operations
Materials Orchestration System™
Purpose-built by our logistics and technology experts, MOS™ sits at the heart of your operations to create a central and secure source of truth that connects your people and operations.
- Secure, cloud-based platform
- Full visibility and control of costs, jobs, inventory, and people
- Integrates with your existing ERP system
- Customised to meet your business needs
Inventory Solution
With a national network of collection and return spaces – ‘Droppoints’ – our Inventory Solution is an efficient and cost-effective way to store, distribute, and manage materials in the field. Distribution of materials to and from a space that’s close to a servicing site means technicians no longer have to travel long distances to get the items they need. This reduces travel time, improves efficiency and completion rates, and saves on fixed infrastructure overheads.
- Conveniently located Droppoints for collections and returns closer to job sites
- Unmanned sites for 24/7 inventory collection in the field
- In-app Droppoint location search and real-time parts tracking
- Ability to manage existing inventory management providers
Transport Solution
By leveraging the sharing economy, we streamline materials distribution and returns, minimising delays, reducing costs, and ensuring the materials get to where they’re needed in the field to meet strict SLAs. Along with our own network of carriers, we work in partnership with the world’s best transport companies across air, road, and on-demand. Transportation carriers are all connected to MOS™ platform, so you can track parcels from manifest to delivery and collection, and technicians can live track the journey of parts so they stay informed on the job.
- Nationwide delivery and returns options available
- Urgent material delivery for guaranteed arrival for priority services
- Distribute materials direct to Droppoints, saving money and time
- Point to point material distribution within the same city
Managed by our expert team
When we partner with you, you gain access to a team of leading experts in logistics, inventory management, and systems management. We provide ongoing support and tailored solutions to meet the unique service and business needs of your organisation.
- Responsive team committed to keeping your business moving
- Proactive, transparent and solutions-focussed
- Expert support across logistics, inventory, and systems management
- Available online, by phone and in-person