The Materials Orchestration System™ is a secure, cloud-based platform that provides real-time insights across all points of the operational chain – from head office to warehouse to out in the field – reporting on costs, inventory, productivity, completion rates, and customer success. This means the right people in your team can access the information they need to keep things moving, identify gaps, and resolve issues quickly.
Detailed real-time insights and reporting on inventory levels, costs, job status, and completion rates ensures informed operational decisions, while automated reorder processes reduce excess stock and storage overheads. Droppoint’s unique in-field Inventory spaces and Transport offering allow materials to reach technicians in the field when and where it’s needed, improving efficiency, reducing drive time, and supporting high first-time fix rates.
Allow technicians to pick up and drop off the materials they need without having to drive back to the warehouse. Technicians can also track where their materials are in real-time, view jobs, and provide service event updates to ensure everyone has up-to-the-minute information. This visibility and connectivity not only increases technician productivity, but it also improves customer service.
Boost your NPS and foster greater customer loyalty. Our materials orchestration solution allows you to monitor, manage, and optimise service operations and ensure less equipment downtime, fewer delays, and efficient servicing that customers demand.