Service costs include obvious expenses, such as Staff, Logistics and Management. Reducing total cost of Service without compromising the quality of Service, is an issue faced by many companies.
Droppoint has found that making improvements to the way spare parts are delivered can significantly decrease the total cost of Service, while improving quality of Service by offering improved SLAs, with Technicians being on the job earlier in the day and being able to do more jobs per day. Particularly targeting hidden costs of Service that are often forgotten, can lead to an overall reduction. Continue reading