Reducing Total Cost of Service without damaging Quality of Service

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Service costs include obvious expenses, such as Staff, Logistics and Management. Reducing total cost of Service without compromising the quality of Service, is an issue faced by many companies.

Droppoint has found that making improvements to the way spare parts are delivered can significantly decrease the total cost of Service, while improving quality of Service by offering improved SLAs, with Technicians being on the job earlier in the day and being able to do more jobs per day. Particularly targeting hidden costs of Service that are often forgotten, can lead to an overall reduction. Continue reading

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Peace of Mind for Urgent Deliveries

squareDroppoint provides a same day, on-demand 2 hour* delivery service across our network in metro locations.

Customers who have an urgent delivery requirement can take advantage of this robust and secure service with the peace of mind that their urgent parts will be delivered safely, securely and on time to a convenient Droppoint location.

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Disruptive Supply Chain Models

DisruptionIn today’s economy businesses are struggling to meet increasing customer demand at reasonable prices.

Today’s consumer demands low prices and superior customer service and is not willing to compromise. For companies this generally means a constant search for productivity savings and lowering costs in every area of the business – without trading off customer service.

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You aren’t at home and neither are your customers

Re-deliveryNo doubt, you already have strategies in place to ensure your customers’ customers receive their anticipated purchases first time.

Based on our experience, networks like Droppoint provide an effective and convenient redelivery and alternate delivery address solution for transport companies looking to maintain high 1st time home delivery rates.
With Generation Y making way for Generation Z, consumer demand is changing. Consumers expect parcel delivery to match other parallel consumption experiences (Uber, Dominos Pizza and the like). They want and expect it their way!! Continue reading

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Customer Service doesn’t need to be a Blood Bath

Customer ServiceNo doubt you experience that in the highly competitive world of field workforce, meeting your customer’s SLA’s is demanding and the contracts that surround them are difficult to manage.

We understand failure to deliver can affect not only your profitability due to harsh financial penalties, but also your reputation and ability to secure further contracts.
This environment is further complicated by logistics functions that can often be out of your control. What if Droppoint could offer solutions that solve many of these issues?

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Outlet of the Month – December 2015

Kedron The Outlet of the Month Award for December 2015 goes to 7-Eleven Kedron in Queensland.

The site is onveniently located on Gympie Rd, the Northern Gateway to Brisbane. 7-Eleven Kedron has been a loyal partner of Dropoint for many years and always offers great service.

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Outlet of the Month – November 2015

TullamarineWe are pleased to announce that the Outlet of the Month – November is “7-Eleven Tullamarine” in Melbourne.

7-Eleven Tullamarine’s convenient location makes it an extremely popular outlet. The outlet has been working with Droppoint for over 8 years and was one of our first partners. Engineer’s utlising this Droppoint appreciate the friendly staff and are genuinely happy with the space. Sumit & Rahul the Managers of 7-Eleven Tullamarine were proud to be presented with the Award. Thank you for your dedication and loyalty.

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Outlet of the Month – October 2015

Tos lunchbar AdelaideDroppoint is proud to announce that the Outlet of the Month – October is “To’s Lunch Bar” in Adelaide.

To’s Lunch Bar is a unique Droppoint outlet located right on the Adelaide CBD fringe, but within the “square mile” of the city. Ample parking out front and in the nearby side streets make access a breeze. Plenty of space to move in the storeroom and big shelves make it a very user friendly site. Being able to grab a bite to eat from the delicious selection is just an added bonus for the techs who use this site. Don’t miss the homemade spring rolls if you ever visit!

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Outlet of the Month – September 2015

7-Eleven RichlandsNestled between the Logan Motorway & Western Freeway and a short trip to the Ipswich Motorway, 7-Eleven Richland’s is in the perfect location in the Western Suburbs of Brisbane.

The site has great facilities, ample parking and Jeeva and his staff deliver wonderful customer service. They have been working with Droppoint for many years and have slowly expanded space for the ever growing Droppoint customers. Congratulations on well-deserved recognition for customer service and teamwork.

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Outlet of the Month – August 2015

UntitledWe are proud to announce that Caltex Perth has been chosen as Droppoint’s Outlet of the Month – August 2015.

Caltex Perth is an integral outlet partner in the Perth network. Located just on the fringe of the CBD with easy access and ample parking it is a great solution for technicians working in the CBD and inner suburbs and right next door to Royal Perth Hospital. Jeewan the Manager is always welcoming with a smile and his friendliness is appreciated by couriers, customers and Droppoint staff alike. The franchisee Justin is a big fan of Droppoint driving extra value for him and would love to be an Outlet Partner at his other locations across Perth once we have demand in his areas.

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